Blog2020-09-14T16:41:17+10:00

Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

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To Lead Is To Serve

September 29, 2020|

It’s hard not to think about the quality of leadership these days. What is happening in our world is forcing us to pay attention to leadership styles more urgently than [...]

Leaders In Service Need A Road Map

September 14, 2020|

Not everyone likes the road map they are given.   I most certainly did not like the road map presented to me, as a lawful citizen, by the Premiere [...]

Moving From Control To Following Up

June 9, 2020|

Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. You can’t control [...]

A Meaningful Mindset

May 26, 2020|

Last weekend I had a contrasting service experience in the same store. It was my first time out in a retail store in several months, you can imagine I [...]

66 Days of Meditation

April 21, 2020|

Embedding a new meditation habit. Come meditate with me and create a new, long-lasting meditation habit. A FREE guided audio course: 10 minutes a day direct to your [...]

The Naked Truth of Service

March 10, 2020|

A customer, a colleague, a 50-year-old, a 23 year old, a person who grew up in the country, a person who grew up in the city, someone who is [...]

The Customer Doesn’t Always Come First

February 24, 2020|

Jaq’s Service Habits in practice Last week I delivered 5 workshops and met 185 leaders from various organisations and industries. I got to see first hand how the individuals [...]

When You Serve, Consider Speaking Least

February 6, 2020|

Your ability to give people undivided attention is a matter of the mind first, before you blame external distractions or outside influences. There are two barriers that you face [...]

STOP Thinking about Service

January 23, 2020|

One of the things that gets in the way for people in service roles delivering stand out service, is they get stuck in their heads, doing far more unnecessary [...]