Weekly Service Insights Blog Archive
Weekly Service Insights Blog Archive
Prioritise Small Talk
You can tell a lot about a businesses service culture by the way employees treat each other internally: how people speak to one another, internal response times, and [...]
Learning to Serve is Like Riding a Bike
Do you remember the first time you learned to ride a bike? For me, it was the early eighties. Dad progressively helped me build confidence to ditch my [...]
You Are Only as Good as Your Last Performance
It was 2017, the day after the Australian Open Men’s final. Roger Federer had taken the title yet again. It was an epic four-hour match and I was working [...]
Widening your Perspective is a Superpower in Relationships
What may seem like an ordinary interaction to you, may be a highlight for someone else. Life is all about perspective and as we interact with others (forming relationships [...]
Premium Price Expect Premium Service
Recently, I had an experience with a removalist company. I have moved many times in my life and have experienced all sorts of budgets and services. This time, I [...]
Pay Attention to What is Reflecting Back at You
One of the greatest things you can learn in life is that relationships are like mirrors. Everything you do (and feel) appears in your outside world as a ‘direct’ [...]
What Will We Never Do Again?
It’s easy to say that we learn from our mistakes, but how often do we actually learn?How much pain needs to be felt before we learn the lesson? How many [...]
Obligation v’s Service
Have you ever sat in traffic and felt the impatience and frustration rise within you? And then, although you are running late, although you have been sitting tolerantly, moving slower [...]
Sacred Gold
Do you ever wonder why some people are happy to volunteer for a cause or a purpose and some are not? Why some people seem highly motivated and effortlessly apply discretionary effort at [...]
Customers Behaving Badly
Sensitive, vulnerable, scared, worried … if you have felt these emotions over the past nine months, then chances are your customers have too.If you work in business, then you [...]
What’s To Gain From Service
I have often tried to figure out what lead me to be passionate about delivering good service. Without trying to intellectualise it, I landed on the simple theory that [...]
Good Old-Fashioned Manners Post Pandemic Critical In Customer Service More Than Ever Before?
As businesses re-evaluate their approach to customer service and what has changed for consumers and ways of doing business, perhaps turning back the clock, and dialing up the good [...]
To Lead Is To Serve
It’s hard not to think about the quality of leadership these days. What is happening in our world is forcing us to pay attention to leadership styles more urgently than [...]
Leaders In Service Need A Road Map
Not everyone likes the road map they are given. I most certainly did not like the road map presented to me, as a lawful citizen, by the Premiere [...]
Consistency
When I say consistency, what do you think? Same / same? Exactly the same? Always the same? Are you consistent in how you take care of yourself? (Exercise, [...]