Weekly Service Insights Blog Archive
Weekly Service Insights Blog Archive
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Good Old-Fashioned Manners Post Pandemic Critical In Customer Service More Than Ever Before?
As businesses re-evaluate their approach to customer service and what has changed for consumers and ways of doing business, perhaps turning back the clock, and dialing up the good [...]
To Lead Is To Serve
It’s hard not to think about the quality of leadership these days. What is happening in our world is forcing us to pay attention to leadership styles more urgently than [...]
Leaders In Service Need A Road Map
Not everyone likes the road map they are given. I most certainly did not like the road map presented to me, as a lawful citizen, by the Premiere [...]
Moving From Control To Following Up
Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. You can’t control [...]
A Meaningful Mindset
Last weekend I had a contrasting service experience in the same store. It was my first time out in a retail store in several months, you can imagine I [...]
The 3 Focus Areas For Extraordinary Leadership in Service
If you are serious about taking your service to people in your community and society at large as an extraordinary leader, then I reckon you need to deeply think [...]
The Right Questions To Ask About The People We Serve, If The Future of Our Business Depended On It
We have all been through some incredible changes these past couple of months and for many businesses they are doing their best to survive and meet the demands of [...]
66 Days of Meditation
Embedding a new meditation habit. Come meditate with me and create a new, long-lasting meditation habit. A FREE guided audio course: 10 minutes a day direct to your [...]
Not What You Might Expect – An Act of Service
I reckon right now you have had enough of reading stuff and hearing about the state of the world. This blog is my gift to you –an act of [...]
The essential business checklist for serving and communicating to customers and employees during COVID – 19.
Action is what matters right now. If you are a business leader, business owner, working professional, I know you are trying to do the best you can, and you [...]
The Naked Truth of Service
A customer, a colleague, a 50-year-old, a 23 year old, a person who grew up in the country, a person who grew up in the city, someone who is [...]
What Do You Expect From Your Teams In Service?
Jaq’s Service Habits Journal The number one question I get asked by companies is; how do you create consistency in service? My immediate response to that question is; have [...]
The Customer Doesn’t Always Come First
Jaq’s Service Habits in practice Last week I delivered 5 workshops and met 185 leaders from various organisations and industries. I got to see first hand how the individuals [...]
When You Serve, Consider Speaking Least
Your ability to give people undivided attention is a matter of the mind first, before you blame external distractions or outside influences. There are two barriers that you face [...]
STOP Thinking about Service
One of the things that gets in the way for people in service roles delivering stand out service, is they get stuck in their heads, doing far more unnecessary [...]