Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

Prioritise Small Talk

April 20, 2021|

You can tell a lot about a businesses service culture by the way employees treat each other internally: how people speak to one another, internal response times, and [...]

Learning to Serve is Like Riding a Bike

April 13, 2021|

Do you remember the first time you learned to ride a bike? For me, it was the early eighties. Dad progressively helped me build confidence to ditch my [...]

Premium Price Expect Premium Service

January 26, 2021|

Recently, I had an experience with a removalist company. I have moved many times in my life and have experienced all sorts of budgets and services. This time, I [...]

Pay Attention to What is Reflecting Back at You

January 19, 2021|

One of the greatest things you can learn in life is that relationships are like mirrors. Everything you do (and feel) appears in your outside world as a ‘direct’ [...]

What Will We Never Do Again?

December 22, 2020|

It’s easy to say that we learn from our mistakes, but how often do we actually learn?How much pain needs to be felt before we learn the lesson? How many [...]

Obligation v’s Service

December 8, 2020|

Have you ever sat in traffic and felt the impatience and frustration rise within you? And then, although you are running late, although you have been sitting tolerantly, moving slower [...]

Sacred Gold

November 24, 2020|

Do you ever wonder why some people are happy to volunteer for a cause or a purpose and some are not? Why some people seem highly motivated and effortlessly apply discretionary effort at [...]

Customers Behaving Badly

November 10, 2020|

Sensitive, vulnerable, scared, worried … if you have felt these emotions over the past nine months, then chances are your customers have too.If you work in business, then you [...]

What’s To Gain From Service

October 27, 2020|

I have often tried to figure out what lead me to be passionate about delivering good service. Without trying to intellectualise it, I landed on the simple theory that [...]

To Lead Is To Serve

September 29, 2020|

It’s hard not to think about the quality of leadership these days. What is happening in our world is forcing us to pay attention to leadership styles more urgently than [...]

Leaders In Service Need A Road Map

September 14, 2020|

Not everyone likes the road map they are given.   I most certainly did not like the road map presented to me, as a lawful citizen, by the Premiere [...]


September 1, 2020|

When I say consistency, what do you think? Same / same? Exactly the same? Always the same?   Are you consistent in how you take care of yourself? (Exercise, [...]

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