Weekly Service Insights Blog Archive
Weekly Service Insights Blog Archive
Premium Price Expect Premium Service
Recently, I had an experience with a removalist company. I have moved many times in my life and have experienced all sorts of budgets and services. This time, I [...]
Pay Attention to What is Reflecting Back at You
One of the greatest things you can learn in life is that relationships are like mirrors. Everything you do (and feel) appears in your outside world as a ‘direct’ [...]
What Will We Never Do Again?
It’s easy to say that we learn from our mistakes, but how often do we actually learn?How much pain needs to be felt before we learn the lesson? How many [...]
Leaders In Service Need A Road Map
Not everyone likes the road map they are given. I most certainly did not like the road map presented to me, as a lawful citizen, by the Premiere [...]
Consistency
When I say consistency, what do you think? Same / same? Exactly the same? Always the same? Are you consistent in how you take care of yourself? (Exercise, [...]
The 101s Of Service
The world has changed forever. A death and rebirth process has taken place right before our very eyes. The death of the ‘old’ operating systems in business, education, health and [...]
When Language Changes, So Do Service Cultures
When we guide a Service Transformation journey with businesses, one of the key measures we focus on is: have people started to change their language? If you listen intently to [...]
Attention Training For Extraordinary Service
If you experience lousy service, you might describe the person who served you as inattentive. If you experience a service that draws you in and makes you feel like you matter, [...]
A Winning Formula
A few weeks ago, I was chatting with one of my mentors and expressing how unfamiliar life felt at the time: new routines, new pace and new ways of [...]
Praise For Better Service
Last week I facilitated the final webinar in a 12 month Service Habits series. For the 90 leaders who dialed in, they felt it was one of the best [...]
Moving From Control To Following Up
Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. You can’t control [...]
A Meaningful Mindset
Last weekend I had a contrasting service experience in the same store. It was my first time out in a retail store in several months, you can imagine I [...]
The 3 Focus Areas For Extraordinary Leadership in Service
If you are serious about taking your service to people in your community and society at large as an extraordinary leader, then I reckon you need to deeply think [...]
The Right Questions To Ask About The People We Serve, If The Future of Our Business Depended On It
We have all been through some incredible changes these past couple of months and for many businesses they are doing their best to survive and meet the demands of [...]
66 Days of Meditation
Embedding a new meditation habit. Come meditate with me and create a new, long-lasting meditation habit. A FREE guided audio course: 10 minutes a day direct to your [...]