Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

How to Serve High-Flying Millionares

July 27, 2021|

In 2005, my career took an exciting turn. I was in London working for the leadership team in charge of mobilising the rebuild of Wembley National Stadium. At [...]

How to Rise Above Routine Tasks

June 29, 2021|

My partner and I have just discovered a fabulous ramen restaurant on Russell Street. Mr Yoshimura (the founder), is the ‘Ramen Champion’— a title he has held for [...]

Too Busy To Serve?

March 2, 2021|

As I sat to write this blog, I was interrupted three times. What normally takes me thirty minutes, took seventy-five. Here is why. According to an HBR article, [...]

Premium Price Expect Premium Service

January 26, 2021|

Recently, I had an experience with a removalist company. I have moved many times in my life and have experienced all sorts of budgets and services. This time, I [...]

Pay Attention to What is Reflecting Back at You

January 19, 2021|

One of the greatest things you can learn in life is that relationships are like mirrors. Everything you do (and feel) appears in your outside world as a ‘direct’ [...]

What Will We Never Do Again?

December 22, 2020|

It’s easy to say that we learn from our mistakes, but how often do we actually learn?How much pain needs to be felt before we learn the lesson? How many [...]

Obligation v’s Service

December 8, 2020|

Have you ever sat in traffic and felt the impatience and frustration rise within you? And then, although you are running late, although you have been sitting tolerantly, moving slower [...]

Sacred Gold

November 24, 2020|

Do you ever wonder why some people are happy to volunteer for a cause or a purpose and some are not? Why some people seem highly motivated and effortlessly apply discretionary effort at [...]

Customers Behaving Badly

November 10, 2020|

Sensitive, vulnerable, scared, worried … if you have felt these emotions over the past nine months, then chances are your customers have too.If you work in business, then you [...]

What’s To Gain From Service

October 27, 2020|

I have often tried to figure out what lead me to be passionate about delivering good service. Without trying to intellectualise it, I landed on the simple theory that [...]

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