Blog2021-02-23T12:44:49+11:00

Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

Obligation v’s Service

December 8, 2020|

Have you ever sat in traffic and felt the impatience and frustration rise within you? And then, although you are running late, although you have been sitting tolerantly, moving slower [...]

Sacred Gold

November 24, 2020|

Do you ever wonder why some people are happy to volunteer for a cause or a purpose and some are not? Why some people seem highly motivated and effortlessly apply discretionary effort at [...]

Customers Behaving Badly

November 10, 2020|

Sensitive, vulnerable, scared, worried … if you have felt these emotions over the past nine months, then chances are your customers have too.If you work in business, then you [...]

The Naked Truth of Service

March 10, 2020|

A customer, a colleague, a 50-year-old, a 23 year old, a person who grew up in the country, a person who grew up in the city, someone who is [...]

The Customer Doesn’t Always Come First

February 24, 2020|

Jaq’s Service Habits in practice Last week I delivered 5 workshops and met 185 leaders from various organisations and industries. I got to see first hand how the individuals [...]

When You Serve, Consider Speaking Least

February 6, 2020|

Your ability to give people undivided attention is a matter of the mind first, before you blame external distractions or outside influences. There are two barriers that you face [...]

STOP Thinking about Service

January 23, 2020|

One of the things that gets in the way for people in service roles delivering stand out service, is they get stuck in their heads, doing far more unnecessary [...]

99% Service is not 100%

January 8, 2020|

How would it feel if your partner or best friend came to you one day and said; I am 99% committed to you. It would feel odd, and you [...]

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