Weekly Service Insights Blog Archive
Weekly Service Insights Blog Archive
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Customer’s Have Bad Days Too
One of my clients has a monthly pulse they use to share good service stories with the business. This is a brilliant way to reinforce what ‘good’ looks like [...]
Leading a Service Mindset with Questions
Let’s get straight into this. The more I learn, the more I realise I have so much to learn. I don’t have all the answers and you don’t have [...]
Shallow Recognition Versus Deep Recognition
When was the last time you said ‘well done’ to someone? Did you tell them what it was for? Being a wise and effective teacher, leader and mentor is [...]
Customer’s Have Bad Days Too
One of my clients has a monthly pulse they use to share good service stories with the business. This is a brilliant way to reinforce what ‘good’ looks like [...]
Leading a Service Mindset with Questions
Let’s get straight into this. The more I learn, the more I realise I have so much to learn. I don’t have all the answers and you don’t have [...]
Shallow Recognition Versus Deep Recognition
When was the last time you said ‘well done’ to someone? Did you tell them what it was for? Being a wise and effective teacher, leader and mentor is [...]