Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

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September 1, 2020|

When I say consistency, what do you think? Same / same? Exactly the same? Always the same?   Are you consistent in how you take care of yourself? (Exercise, [...]

The 101s Of Service

August 18, 2020|

The world has changed forever. A death and rebirth process has taken place right before our very eyes. The death of the ‘old’ operating systems in business, education, health and [...]

When Language Changes, So Do Service Cultures

August 4, 2020|

When we guide a Service Transformation journey with businesses, one of the key measures we focus on is: have people started to change their language? If you listen intently to [...]

99% Service is not 100%

January 8, 2020|

How would it feel if your partner or best friend came to you one day and said; I am 99% committed to you. It would feel odd, and you [...]

Climb into the Customer’s Chair

October 24, 2019|

It is well known that Jeff Bezos, founder of Amazon, is service-minded in his approach to leading his people and his brand. One of his techniques is to place [...]

Inspiring Action in Service

October 10, 2019|

When working with leaders to explore ideal behaviours and actions of service teams, I get them to visualise what a ‘great’ service team looks like. We work though questions [...]

Call it Out

October 2, 2019|

When you work in a team, you are relying on those around you for support so you can be your best professional self. In my McDonalds days, it was [...]

We Convince by Our Presence

September 18, 2019|

Through learning the critical need to be more present in my life, I have seen the impact and effect it has had on shaping my friendships and relationships and [...]