Weekly Service Insights Blog Archive
Weekly Service Insights Blog Archive
Obligation v’s Service
Have you ever sat in traffic and felt the impatience and frustration rise within you? And then, although you are running late, although you have been sitting tolerantly, moving slower [...]
Sacred Gold
Do you ever wonder why some people are happy to volunteer for a cause or a purpose and some are not? Why some people seem highly motivated and effortlessly apply discretionary effort at [...]
Customers Behaving Badly
Sensitive, vulnerable, scared, worried … if you have felt these emotions over the past nine months, then chances are your customers have too.If you work in business, then you [...]
Not What You Might Expect – An Act of Service
I reckon right now you have had enough of reading stuff and hearing about the state of the world. This blog is my gift to you –an act of [...]
The essential business checklist for serving and communicating to customers and employees during COVID – 19.
Action is what matters right now. If you are a business leader, business owner, working professional, I know you are trying to do the best you can, and you [...]
The Naked Truth of Service
A customer, a colleague, a 50-year-old, a 23 year old, a person who grew up in the country, a person who grew up in the city, someone who is [...]
What Do You Expect From Your Teams In Service?
Jaq’s Service Habits Journal The number one question I get asked by companies is; how do you create consistency in service? My immediate response to that question is; have [...]
The Customer Doesn’t Always Come First
Jaq’s Service Habits in practice Last week I delivered 5 workshops and met 185 leaders from various organisations and industries. I got to see first hand how the individuals [...]
When You Serve, Consider Speaking Least
Your ability to give people undivided attention is a matter of the mind first, before you blame external distractions or outside influences. There are two barriers that you face [...]
STOP Thinking about Service
One of the things that gets in the way for people in service roles delivering stand out service, is they get stuck in their heads, doing far more unnecessary [...]
99% Service is not 100%
How would it feel if your partner or best friend came to you one day and said; I am 99% committed to you. It would feel odd, and you [...]
Choose the Path of Service Over Christmas
Firstly, I would like to take the opportunity to thank each and every one of you for reading the blogs I have written this year, sharing your thoughts and [...]
Achieve More with Breath When Serving During the Silly Season
Typically, this time of year is crazy busy for people, and for most service professionals, heading towards the end of the year and summer holidays is a peak period. [...]
The Reference Points of Service Have Changed
Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. Employees want employers [...]
Break Down the Barriers Between Employee and Customer
Recently, I was at a hotel to deliver a workshop. I had planned to eat lunch beforehand. My colleague and I arrived at the onsite restaurant 15 minutes before [...]