The world has changed forever. A death and rebirth process has taken place right before our very eyes. The death of the ‘old’ operating systems in business, education, health and [...]

When we guide a Service Transformation journey with businesses, one of the key measures we focus on is: have people started to change their language? If you listen intently to [...]

If you experience lousy service, you might describe the person who served you as inattentive. If you experience a service that draws you in and makes you feel like you matter, [...]

A few weeks ago, I was chatting with one of my mentors and expressing how unfamiliar life felt at the time: new routines, new pace and new ways of [...]

Last week I facilitated the final webinar in a 12 month Service Habits series. For the 90 leaders who dialed in, they felt it was one of the best [...]

Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. You can’t control [...]

Last weekend I had a contrasting service experience in the same store. It was my first time out in a retail store in several months, you can imagine I [...]

If you are serious about taking your service to people in your community and society at large as an extraordinary leader, then I reckon you need to deeply think [...]

We have all been through some incredible changes these past couple of months and for many businesses they are doing their best to survive and meet the demands of [...]

Embedding a new meditation habit. Come meditate with me and create a new, long-lasting meditation habit. A FREE guided audio course: 10 minutes a day direct to your [...]

Action is what matters right now.   If you are a business leader, business owner, working professional, I know you are trying to do the best you can, and you [...]