It is well known that Jeff Bezos, founder of Amazon, is service-minded in his approach to leading his people and his brand. One of his techniques is to place [...]

When working with leaders to explore ideal behaviours and actions of service teams, I get them to visualise what a ‘great’ service team looks like. We work though questions [...]

When you work in a team, you are relying on those around you for support so you can be your best professional self. In my McDonalds days, it was [...]