Blog2019-01-09T11:00:14+10:00

Weekly Service Insights Blog Archive

Weekly Service Insights Blog Archive

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Empowerment: Lessons in French

April 7, 2015|

Bonjour! What would your business look like if your employees had the competency in their job role and the confidence to feel empowered?   In any service industry things can go wrong. [...]

Robots: The Future of Service

March 31, 2015|

Have you been to a petrol station lately and an employee behind the counter reels off a script without taking a breath about $2 chocolate bars and offering a [...]

To Discount or Reward?

March 24, 2015|

The idea of discounting items and reducing prices to attract more customers and increase revenue has come up a few times recently with my clients, therefore I think it was [...]

Empowerment: Lessons in French

April 7, 2015|

Bonjour! What would your business look like if your employees had the competency in their job role and the confidence to feel empowered?   In any service industry things can go wrong. [...]

Robots: The Future of Service

March 31, 2015|

Have you been to a petrol station lately and an employee behind the counter reels off a script without taking a breath about $2 chocolate bars and offering a [...]

To Discount or Reward?

March 24, 2015|

The idea of discounting items and reducing prices to attract more customers and increase revenue has come up a few times recently with my clients, therefore I think it was [...]