Weekly Service Insights Blog Archive
Weekly Service Insights Blog Archive
You Are Only as Good as Your Last Performance
It was 2017, the day after the Australian Open Men’s final. Roger Federer had taken the title yet again. It was an epic four-hour match and I was working [...]
The First Decision in Service
I recently read a blog by Seth Godin, Practical Elegance, where he suggests that customer service begins at the point of making a commitment to the experience long [...]
Aim To Please The First Time
My partner and I are planning a staycation and making the most of our local area on the Mornington Peninsula over a four-day intentional break. We have agreed on [...]
The Right Questions To Ask About The People We Serve, If The Future of Our Business Depended On It
We have all been through some incredible changes these past couple of months and for many businesses they are doing their best to survive and meet the demands of [...]
66 Days of Meditation
Embedding a new meditation habit. Come meditate with me and create a new, long-lasting meditation habit. A FREE guided audio course: 10 minutes a day direct to your [...]
Not What You Might Expect – An Act of Service
I reckon right now you have had enough of reading stuff and hearing about the state of the world. This blog is my gift to you –an act of [...]
The essential business checklist for serving and communicating to customers and employees during COVID – 19.
Action is what matters right now. If you are a business leader, business owner, working professional, I know you are trying to do the best you can, and you [...]
The Naked Truth of Service
A customer, a colleague, a 50-year-old, a 23 year old, a person who grew up in the country, a person who grew up in the city, someone who is [...]
What Do You Expect From Your Teams In Service?
Jaq’s Service Habits Journal The number one question I get asked by companies is; how do you create consistency in service? My immediate response to that question is; have [...]
The Customer Doesn’t Always Come First
Jaq’s Service Habits in practice Last week I delivered 5 workshops and met 185 leaders from various organisations and industries. I got to see first hand how the individuals [...]
When You Serve, Consider Speaking Least
Your ability to give people undivided attention is a matter of the mind first, before you blame external distractions or outside influences. There are two barriers that you face [...]
STOP Thinking about Service
One of the things that gets in the way for people in service roles delivering stand out service, is they get stuck in their heads, doing far more unnecessary [...]
99% Service is not 100%
How would it feel if your partner or best friend came to you one day and said; I am 99% committed to you. It would feel odd, and you [...]
Choose the Path of Service Over Christmas
Firstly, I would like to take the opportunity to thank each and every one of you for reading the blogs I have written this year, sharing your thoughts and [...]
Achieve More with Breath When Serving During the Silly Season
Typically, this time of year is crazy busy for people, and for most service professionals, heading towards the end of the year and summer holidays is a peak period. [...]