Books2018-11-27T15:12:47+00:00

Books

Books

Creating A Customer Service Mindset Book

Creating A Customer Service Mindset – Jaquie’s new book is out now. Read the first chapter for free.

• How to create ‘sticky’ customer service in your organisation

• A consistent quality service experience is the difference customers are looking for

• How conscious leaders drive customer service mindset change

If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than introducing better processes and procedures – and it works.  Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business.

Free First Chapter
Buy Now
Creating A Customer Service Mindset Book

Creating A Customer Service Mindset – Jaquie’s new book is out now. Read the first chapter for free.

• How to create ‘sticky’ customer service in your organisation

• A consistent quality service experience is the difference customers are looking for

• How conscious leaders drive customer service mindset change

If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than introducing better processes and procedures – and it works.  Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business.

Free First Chapter
Buy Now
Gossip Mongers Book

Gossip Mongers

A weekend read that will inspire you and provide invaluable insights from extraordinary industry leaders. Learn how customer relationships have been a main driver in the success of such businesses as Kmart, Quest Apartments and McDonalds.

We are all part of a new species. We are becoming louder. We are more demanding. We are moving in all sorts of unpredictable and speedy directions.

Free Download
Gossip Mongers Book

Gossip Mongers

A weekend read that will inspire you and provide invaluable insights from extraordinary industry leaders. Learn how customer relationships have been a main driver in the success of such businesses as Kmart, Quest Apartments and McDonalds.

We are all part of a new species. We are becoming louder. We are more demanding. We are moving in all sorts of unpredictable and speedy directions.

Free Download

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Find Jaquie on social.

How can Jaquie serve you?

Contact Now

Find Jaquie on social.

How can Jaquie serve you?

Contact Now