In The Media

Article – Herald Sun – November 2020
Good Leaders Serve Us, We Don’t Serve Them

Podcast Interview – Team Guru – October 2020
Learn How to Truly Serve Your Customers

Radio Interview – Afternoons with Jenny Seaton – Curtin Radio 100.1 – September 2020
Customer Service and Old Fashioned Manners

Radio Interview – Mitchell’s Front Page – The Pulse 94.7 – August 2020
Is Good Customer Service Possible With a Face Mask On?

Radio Interview – Territory FM 104.1 Mornings with Mel Little – July 2020
Have we Lost the Spirit of Service in Australia?

Live Interview – Sky News with Tim Gilbert – April 2020
Benefits of Good Customer Service

Live Interview – Ticker TV – April 2020
The importance of customer service during COVID–19

Article – CEO World – April 15, 2020
5 service sins and how to break these bad habits to get ahead of your competitors

Article – My Business – April 15, 2020
Restoring Consumer Confidence Post Covid-19

Article – Venture Magazine – April 2020
How To Serve People Well When You Are Amongst Chaos

Article – Dynamic Business – April 2020
Let’s Talk: Are soft skills more important than ever in leadership?
Looking at different businesses across the globe, and famous business leaders, it’s quite clear to see the type of leader they are.

Article – First 5000 – February 17, 2020
How to overhaul bad customer service habits

Podcast – The Fitness Business Podcast – January 10, 2020
Ep 271. Customer Service Success in 2020 with Jaquie Scammell
3 key metrics we should improve around customer service, action steps to achieve the result for each metric, and tips to remain focused on your New Years customer service resolution.

Article – InTheBlack Magazine – March 2019
Getting Customer Service Right in the Retail Sector
As customer transactions become an increasingly faceless experience, the rare occasions that you directly interact are at a premium. Here are six mindsets for customer service in the retail sector.

Article – Great Expectations Newsletter – February 28, 2019
How a Service Mindset Attracts and Keeps Customers For Life
How a customer feels when they interact with your brand relies on how your employee makes them feel, while serving them at the front line.

Video Seminar – International Institute of Directors & Managers – February 3, 2019
Video Seminar: Creating A Customer Service Mindset
Most organisations these days are either looking to transform their customer service culture or are amidst the transformation. The point is everyone knows they need to be doing something more than they ever had to win the hearts and minds of customers.

Podcast – Real Estate Uncut – August 10, 2018
What Is The Purpose Of Your Organization
“Purpose“

Podcast – Real Estate Uncut – August 9, 2018
Putting Heart Into Service Delivery
“Heart“

Podcast – Real Estate Uncut – August 8, 2018
You Give Life To Whatever You Give Energy To
“Energy”

Podcast – Real Estate Uncut – August 7, 2018
Slow And Steady Wins The Race
“Questions“

Podcast – Real Estate Uncut – August 6, 2018
Walk A Mile In My Shoes
“Empathy“

Article – Daily Mail UK – August 6, 2018
Customer Service Pet Peeves Revealed Retail Staff Uncover Horror Stories Customers
“From ignoring to upselling: The top six customer service pet peeves in Australia revealed – as retail staff share their own horror stories from behind the register“

Article – Kochie’s Business Builders – August 3, 2018
What small biz can learn from these unsung heroes of Aussie customer service

TV – Yahoo News – August 2, 2018
Reject the Neglect
“How to avoid the biggest customer service mistakes.“

Article – LBDGroup – August 1, 2018
How Do You Keep Customers For Life

Podcast – Synergen Leadership – July 24, 2018
Creating a Customer Service Mindset

Article – SmartCompany – July 20, 2018
Six Customer Service Mistakes That Drive Customers Crazy

Article – Australian Financial Review – July 18, 2018
Why Selfservice Is Costing Businesses Money
“The need for human interactions is one of the main reasons many customers don’t like self-service transactions.“

Article – News.com.au – July 18, 2018
Expert shares the biggest customer service fails — and how to stop it from happening to you
“THE days of being ignored by rude bartenders and sales assistants could be over, so long as you follow these golden rules.“

Article – Business Franchise Australia – July 16, 2018
The 6 service mindsets to achieve a positive service culture

Article – Leaderonomics.com – July 16, 2018
How Conscious Leaders Drive A Customer Service Mindset
“Cultivating the human touch“

Podcast – 2GB Radio – July 5, 2018
Customer Service Mistakes
“Customer Service Mistakes That Drive Us Crazy“

Article – Leaderonomics.com – July 5, 2018
Sticky Service Multure Mindets
“6 Mindsets To Achieve A Sticky, Service Culture“

Article – Kochie’s Business Builders – July 1, 2018
Heres How You Can Use A Service Mindset To Attract And Keep Customers
“Good-old fashioned friendliness, care and attention is just as – if not more so – important now. Here’s why.“

Article – Domain – May 21, 2018
Seven Biggest Customer Service Boo Boos And How To Avoid Them
“We reveal the ‘seven deadly sins’ of real estate agent customer service”