Start transforming your company’s service culture.

Take care of your people so they take care of your customers.

Start transforming your company’s service culture.

Take care of your people so they take care of your customers.

Programs For Business

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The 3 Service Habits Pathways

We recognise that different teams and organisations of various shapes and sizes require learning and development programs to suit their needs.

We have three Service Habits programs to suit businesses who are starting a journey to improving customer service, strengthening their team culture or looking to embed Service Habits for life.

These programs feature, Online and Face-to-Face Solutions, World-class Curriculum, Facilitators and Learning Management Platform to create an agile, responsive, and scalable learning experience.

Learn more about our 3 Service Habits pathways in the brochures below, or book a discovery conversation to determine what pathway best suits your business right now.

Introducing Service Habits

Introducing Service Habits has been designed to create greater awareness in service interactions with minimal training touch points. Suitable for businesses of all sizes and budgets who are looking for a strong starting point for their customer service transformation journey with the whole workforce.

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Strengthening Service Habits

Strengthening Service Habits is a learning pathway designed to improve soft skills and engagement in workplace culture, inspire everyone to own customer service as part of their role and to give the business a stronger competitive advantage in customer service.

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Embedding Service Habits

Embedding Service Habits is a premium learning pathway to develop a service culture. It is designed as a series of experiences for the whole workforce — from CEOs to frontline employees — enabling greater consistency in world class service interactions and give the business a stronger advantage in front of your competitors.

Download Brochure

The 3 Service Habits Pathways

We recognise that different teams and organisations of various shapes and sizes require learning and development programs to suit their needs.

We have three Service Habits programs to suit businesses who are starting a journey to improving customer service, strengthening their team culture or looking to embed Service Habits for life.

These programs feature, Online and Face-to-Face Solutions, World-class Curriculum, Facilitators and Learning Management Platform to create an agile, responsive, and scalable learning experience.

Learn more about our 3 Service Habits pathways in the brochures below, or book a discovery conversation to determine what pathway best suits your business right now.

Introducing Service Habits

Download Brochure

Strengthening Service Habits

Download Brochure

Embedding Service Habits

Download Brochure

Serve Yourself: Our Employee Wellbeing Webinar Series

Now more than ever connection is needed for people, as well as greater care. Workforce wellbeing has become the focus for many workplaces, with an aim to support people and in maintaining strong emotional and mental health.

Serve Yourself to better Serve Others aims to dive deep into Self Awareness, with a strong focus on mindset.

Download Brochure

Book Now

Serve Yourself: Our Employee Wellbeing Webinar Series

Now, more than ever, people need connection and greater care. Workforce wellbeing has become the focus for many workplaces, where the aim is to support people and maintain strong emotional mental health.

Serve Yourself to better Serve Others aims to dive deep into self awareness, with a strong focus on mindset.

Download Brochure

Book Now

Workplace Meditations: For Strengthening Your Service Mindset.

Practice mindfulness & meditation together LIVE while staying connected.

A series of meditation sessions to help your team get some ‘non–doing time’ in their workday. Jaquie uses a combination of guided meditation, breathwork and awareness activities.

Download Brochure

Book Now

Workplace Meditations: For Strengthening Your Service Mindset

Practice mindfulness and meditation together LIVE while staying connected.

A series of meditation sessions to help your team get some ‘non–doing time’ in their work day. Jaquie uses a combination of guided meditation, breath work and awareness activities.

Download Brochure

Book Now

What Jaquie’s clients have to say:

“I absolutely enjoyed every minute of this opportunity, and for someone who already has a passion on the topic of empathy, covered in today’s session, I found that I was able to learn something new, and walked away motivated, to incorporate my new insight into my training ideas with my team.”

Mel – Retail Service Leader

“Is your team flat out of ideas and lacking excitement? Are you losing sales and customers because of your customer service? Then you need this training.”

Jo – Retail Operations & Marketing Manager

“Jaquie has impacted our business in various ways that have been invaluable and inspiring. Her operational expertise blended with her passion for people has delivered results that have been effective immediately. Jaquie and her team knew when and where to get information from the business with as little disruption to my working days as possible. Their commitment to quality and deadlines on the various projects were implemented as promised with some surprise added value. Its been rewarding and a heap of fun working with Jaquie and her team and they are part of our family.”

Jason – General Manager of Franchise

“I could tell instantly that Jaquie knew, understood and lived by her ‘product’,and wasn’t an ‘off the shelf trainer’. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, Airports and Shopping Centres.”

Trevor – Head of Retail

“Straight away we felt chemistry with Jaquie. Her work has helped us articulate our purpose, bring our brand to life and has seen the implementation of new innovative solutions to drive operational excellence across our sites.”

Paul – Owner Stadium Catering Business

“I wonder where I would be in my career and life if I had done this course when I was 20? I imagine light years ahead.”

Jessica – Head of Department, Airport

“The result has been a much more engaged leadership group, with many of them contributing their own time and effort to assist implementing the ‘Inspire’ message. This program would be suitable for any workplace that deals with the public.”

Michael – CEO

“The Extraordinary Service Cultures Program was a fantastic! What this course does is allows staff to recognise who their customers are and to reflect and self-evaluate how we continue to build strong relationships and rapport to both our internal and external customers.”

Lisa – Leader, Operations Manager

“Staff have increased confidence and a feeling of empowerment. Customers are enjoying the “one on one” interaction with staff. There’s been some fantastic feedback/compliments since the program has been rolled out nationally.

Staff have learnt never to assume that a customer may not be interested in our offers and to always ask great questions.”

Mike – Area Manager

“We all agree that no two customers are alike and as such the service we provide should be personal, meaningful and from a place of genuinely wanting to help. We live and breathe what it means to deliver an exceptional customer experience and consistently congratulate one another’s successes, consistently challenge ourselves to do better and learn from all feedback provided – this has been the key to our success and we have felt great empowerment and authenticity from this service leadership program.”

Kylie – Branch Manager

My journey through Master Class with you all has been an amazing experience. Not only have I learnt how to guide my team to provide the best customer service possible, I have also become more self-aware. It has actually been a pleasure to become more self-aware. This is something I have never done in my life before and during these Master Classes my eyes were opened to the person that I am. I love this new me and will lead by example for my team. These habits will be a constant in my life going forward and for the crew.

Awesome, awesome, awesome – “Love Being in Service” (thanks for that line Jaquie). It has been a pleasure working with you all!

Sharon – Customer Service Manager

What Jaquie’s clients have to say:

“I absolutely enjoyed every minute of this opportunity, and for someone who already has a passion for the topic of empathy, covered in today’s session, I found that I was able to learn something new, and walked away motivated, to incorporate my new insight into my training ideas with my team.”

Mel – Retail Service Leader

“Is your team flat out of ideas and lacking excitement? Are you losing sales and customers because of your customer service? Then you need this training.”

Jo – Retail Operations & Marketing Manager

“Jaquie has impacted our business in various ways that have been invaluable and inspiring. Her operational expertise blended with her passion for people has delivered results that have been effective immediately. Jaquie and her team knew when and where to get information from the business with as little disruption to my working days as possible. Their commitment to quality and deadlines on the various projects were implemented as promised with some surprise added value. It’s been rewarding and a heap of fun working with Jaquie and her team and they are part of our family.”

Jason – General Manager of Franchise

“I could tell instantly that Jaquie knew, understood and lived by her ‘product’, and wasn’t an ‘off-the-shelf’ trainer. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, airports and shopping centres.”

Trevor – Head of Retail

Paul – Owner Stadium Catering Business

“I wonder where I would be in my career and life if I had done this course when I was 20? I imagine light years ahead.”

Jessica – Head of Department, Airport

Michael – CEO

“The Extraordinary Service Cultures Program was fantastic! What this course does is allows staff to recognise who their customers are and to reflect and self-evaluate how we continue to build strong relationships and rapport to both our internal and external customers.”

Lisa – Leader, Operations Manager

“Staff has increased confidence and a feeling of empowerment. Customers are enjoying the ‘one-on-one’ interaction with staff. There’s been some fantastic feedback/compliments since the program has been rolled out nationally.

Staff has learnt never to assume that a customer may not be interested in our offers and to always ask great questions.”

Mike – Area Manager

Kylie – Branch Manager

Awesome, awesome, awesome – “Love Being in Service” (thanks for that line Jaquie). It has been a pleasure working with you all!

Sharon – Customer Service Manager