The Free Service Mindset Starter Kit

Our Flagship Program: Extraordinary Service Cultures

Service is simple, yet we have made it overly complicated.

We have created complex systems and internal processes that, while designed to help our teams, often stop us from delivering the service we know our customers crave.

Like many other leaders and companies, you have probably tried – and failed – many times to operationalise your customer service culture. The reason? You have forgotten that human beings are unpredictable creatures and customer service is anything but routine and automatic.

Service Habits Online Course: First 4 Videos FREE

27 practical, effective & easy to implement habits to help deepen the relationships with the people you serve.

Each of the 27 habits provide you ways to improve incrementally: developing greater self-awareness, understanding of others and ways to self-regulate during a busy working day.

Serve Yourself: Our Employee Wellbeing Webinar Series

Now more than ever connection is needed for people, as well as greater care. Workforce wellbeing has become the focus for many workplaces, with an aim to support people and in maintaining strong emotional and mental health.

Serve Yourself to better Serve Others aims to dive deep into Self Awareness, with a strong focus on mindset.

Workplace Meditations: For Strengthening Your Service Mindset.

Practice mindfulness & meditation together LIVE while staying connected.

A series of meditation sessions to help your team get some ‘non–doing time’ in their workday. Jaquie uses a combination of guided meditation, breathwork and awareness activities.

“Is your team flat out of ideas and lacking excitement? Are you losing sales and customers because of your customer service? Then you need this training.”

Jo – Retail Operations & Marketing Manager

“I could tell instantly that Jaquie knew, understood and lived by her ‘product’,and wasn’t an ‘off the shelf trainer’. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, Airports and Shopping Centres.”

Trevor – Head of Retail

“I wonder where I would be in my career and life if I had done this course when I was 20? I imagine light years ahead.”

Jessica – Head of Department, Airport

“The Extraordinary Service Cultures Program was a fantastic! What this course does is allows staff to recognise who their customers are and to reflect and self-evaluate how we continue to build strong relationships and rapport to both our internal and external customers.”

Lisa – Leader, Operations Manager

“We all agree that no two customers are alike and as such the service we provide should be personal, meaningful and from a place of genuinely wanting to help. We live and breathe what it means to deliver an exceptional customer experience and consistently congratulate one another’s successes, consistently challenge ourselves to do better and learn from all feedback provided – this has been the key to our success and we have felt great empowerment and authenticity from this service leadership program.”

Kylie – Branch Manager