Start transforming your company’s service culture.

Take care of your people so they take care of your customers.

Start transforming your company’s service culture.

Take care of your people so they take care of your customers.

Programs For Business

The Free Service Mindset Starter Kit

The Free Service Mindset Starter Kit is all about laying the proper foundations for your service culture so that whatever is built stands the test of time. This kit will prepare your mindset and the mindset of key stakeholders before you dive into investing time and money into improving your service culture.

Download Free Starter Kit

Are you ready to transform your organisation’s customer service culture?

Download Free Starter Kit

The free Service Mindset Starter Kit is all about laying the proper foundations for your service culture so that whatever is built stands the test of time. This kit will prepare your mindset and the mindset of key stakeholders before you dive into investing time and money into improving your service culture.

Extraordinary Service Cultures Program - Brochure Cover

Our Flagship Program: Extraordinary Service Cultures

Service is simple, yet we have made it overly complicated.

We have created complex systems and internal processes that, while designed to help our teams, often stop us from delivering the service we know our customers crave.

Like many other leaders and companies, you have probably tried – and failed – many times to operationalise your customer service culture. The reason? You have forgotten that human beings are unpredictable creatures and customer service is anything but routine and automatic.

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Our Flagship Program: Extraordinary Service Cultures

Service is simple, yet we have made it overly complicated.

We have created complex systems and internal processes that, while designed to help our teams, often stop us from delivering the service we know our customers crave.

Download Brochure

Welcome to the Service Habits Online Course - Intro Video

Service Habits Online Course: First 4 Videos FREE

27 practical, effective & easy to implement habits to help deepen the relationships with the people you serve.

Each of the 27 habits provide you ways to improve incrementally: developing greater self-awareness, understanding of others and ways to self-regulate during a busy working day.

Learn More About The Course

Service Habits Online Course: First 4 Videos FREE

27 practical, effective and easy to implement habits to help deepen the relationships with the people you serve.

Each of the 27 habits provide you ways to improve incrementally: developing greater self-awareness, understanding of others and ways to self-regulate during a busy working day.

Learn More About The Course

Serve Yourself: Our Employee Wellbeing Webinar Series

Now more than ever connection is needed for people, as well as greater care. Workforce wellbeing has become the focus for many workplaces, with an aim to support people and in maintaining strong emotional and mental health.

Serve Yourself to better Serve Others aims to dive deep into Self Awareness, with a strong focus on mindset.

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Book Now

Serve Yourself: Our Employee Wellbeing Webinar Series

Now, more than ever, people need connection and greater care. Workforce wellbeing has become the focus for many workplaces, where the aim is to support people and maintain strong emotional mental health.

Serve Yourself to better Serve Others aims to dive deep into self awareness, with a strong focus on mindset.

Download Brochure

Book Now

Workplace Meditations: For Strengthening Your Service Mindset.

Practice mindfulness & meditation together LIVE while staying connected.

A series of meditation sessions to help your team get some ‘non–doing time’ in their workday. Jaquie uses a combination of guided meditation, breathwork and awareness activities.

Download Brochure

Book Now

Workplace Meditations: For Strengthening Your Service Mindset

Practice mindfulness and meditation together LIVE while staying connected.

A series of meditation sessions to help your team get some ‘non–doing time’ in their work day. Jaquie uses a combination of guided meditation, breath work and awareness activities.

Download Brochure

Book Now

What Jaquie’s clients have to say:

“I absolutely enjoyed every minute of this opportunity, and for someone who already has a passion on the topic of empathy, covered in today’s session, I found that I was able to learn something new, and walked away motivated, to incorporate my new insight into my training ideas with my team.”

Mel – Retail Service Leader

“Is your team flat out of ideas and lacking excitement? Are you losing sales and customers because of your customer service? Then you need this training.”

Jo – Retail Operations & Marketing Manager

“Jaquie has impacted our business in various ways that have been invaluable and inspiring. Her operational expertise blended with her passion for people has delivered results that have been effective immediately. Jaquie and her team knew when and where to get information from the business with as little disruption to my working days as possible. Their commitment to quality and deadlines on the various projects were implemented as promised with some surprise added value. Its been rewarding and a heap of fun working with Jaquie and her team and they are part of our family.”

Jason – General Manager of Franchise

“I could tell instantly that Jaquie knew, understood and lived by her ‘product’,and wasn’t an ‘off the shelf trainer’. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, Airports and Shopping Centres.”

Trevor – Head of Retail

“Straight away we felt chemistry with Jaquie. Her work has helped us articulate our purpose, bring our brand to life and has seen the implementation of new innovative solutions to drive operational excellence across our sites.”

Paul – Owner Stadium Catering Business

“I wonder where I would be in my career and life if I had done this course when I was 20? I imagine light years ahead.”

Jessica – Head of Department, Airport

“The result has been a much more engaged leadership group, with many of them contributing their own time and effort to assist implementing the ‘Inspire’ message. This program would be suitable for any workplace that deals with the public.”

Michael – CEO

“The Extraordinary Service Cultures Program was a fantastic! What this course does is allows staff to recognise who their customers are and to reflect and self-evaluate how we continue to build strong relationships and rapport to both our internal and external customers.”

Lisa – Leader, Operations Manager

“Staff have increased confidence and a feeling of empowerment. Customers are enjoying the “one on one” interaction with staff. There’s been some fantastic feedback/compliments since the program has been rolled out nationally.

Staff have learnt never to assume that a customer may not be interested in our offers and to always ask great questions.”

Mike – Area Manager

“We all agree that no two customers are alike and as such the service we provide should be personal, meaningful and from a place of genuinely wanting to help. We live and breathe what it means to deliver an exceptional customer experience and consistently congratulate one another’s successes, consistently challenge ourselves to do better and learn from all feedback provided – this has been the key to our success and we have felt great empowerment and authenticity from this service leadership program.”

Kylie – Branch Manager

My journey through Master Class with you all has been an amazing experience. Not only have I learnt how to guide my team to provide the best customer service possible, I have also become more self-aware. It has actually been a pleasure to become more self-aware. This is something I have never done in my life before and during these Master Classes my eyes were opened to the person that I am. I love this new me and will lead by example for my team. These habits will be a constant in my life going forward and for the crew.

Awesome, awesome, awesome – “Love Being in Service” (thanks for that line Jaquie). It has been a pleasure working with you all!

Sharon – Customer Service Manager

What Jaquie’s clients have to say:

“I absolutely enjoyed every minute of this opportunity, and for someone who already has a passion for the topic of empathy, covered in today’s session, I found that I was able to learn something new, and walked away motivated, to incorporate my new insight into my training ideas with my team.”

Mel – Retail Service Leader

“Is your team flat out of ideas and lacking excitement? Are you losing sales and customers because of your customer service? Then you need this training.”

Jo – Retail Operations & Marketing Manager

“Jaquie has impacted our business in various ways that have been invaluable and inspiring. Her operational expertise blended with her passion for people has delivered results that have been effective immediately. Jaquie and her team knew when and where to get information from the business with as little disruption to my working days as possible. Their commitment to quality and deadlines on the various projects were implemented as promised with some surprise added value. It’s been rewarding and a heap of fun working with Jaquie and her team and they are part of our family.”

Jason – General Manager of Franchise

“I could tell instantly that Jaquie knew, understood and lived by her ‘product’, and wasn’t an ‘off-the-shelf’ trainer. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, airports and shopping centres.”

Trevor – Head of Retail

Paul – Owner Stadium Catering Business

“I wonder where I would be in my career and life if I had done this course when I was 20? I imagine light years ahead.”

Jessica – Head of Department, Airport

Michael – CEO

“The Extraordinary Service Cultures Program was fantastic! What this course does is allows staff to recognise who their customers are and to reflect and self-evaluate how we continue to build strong relationships and rapport to both our internal and external customers.”

Lisa – Leader, Operations Manager

“Staff has increased confidence and a feeling of empowerment. Customers are enjoying the ‘one-on-one’ interaction with staff. There’s been some fantastic feedback/compliments since the program has been rolled out nationally.

Staff has learnt never to assume that a customer may not be interested in our offers and to always ask great questions.”

Mike – Area Manager

Kylie – Branch Manager

Awesome, awesome, awesome – “Love Being in Service” (thanks for that line Jaquie). It has been a pleasure working with you all!

Sharon – Customer Service Manager