Serve Your Organisation2018-12-06T19:50:11+00:00

Start transforming your company’s service culture.

Take care of your people so they take care of your customers.

Contact Now

Start transforming your company’s service culture.

Take care of your people so they take care of your customers.

Contact Now
Jaquie-Scammell-The-Free-Service-Mindset-Starter-Kit

The Free Service Mindset Starter Kit

The Free Service Mindset Starter Kit is all about laying the proper foundations for your service culture so that whatever is built stands the test of time. This kit will prepare your mindset and the mindset of key stakeholders before you dive into investing time and money into improving your service culture.
Free Download
Jaquie-Scammell-The-Free-Service-Mindset-Starter-Kit

The Free Service Mindset Starter Kit

The Free Service Mindset Starter Kit is all about laying the proper foundations for your service culture so that whatever is built stands the test of time. This kit will prepare your mindset and the mindset of key stakeholders before you dive into investing time and money into improving your service culture.
Free Download
Jaquie-Scammell-12-Month-Transformation-Program

Want to create a service mindset in your culture? Introducing Jaquie’s 12-month transformation program.

The ultimate people plan so your people take care of your customers. A 12-month journey that embeds your desired service culture by following a proven sequence and methodology.
Learn More
Enquire Now
Jaquie-Scammell-12-Month-Transformation-Program

Want to create a service mindset in your culture? Introducing Jaquie’s 12-month transformation program.

The ultimate people plan so your people take care of your customers. A 12-month journey that embeds your desired service culture by following a proven sequence and methodology.
Learn More
Enquire Now

Jaquie has impacted our business in various ways that have been invaluable and inspiring. Her operational expertise blended with her passion for people has delivered results that have been effective immediately. Jaquie and her team knew when and where to get information from the business with as little disruption to my working days as possible. Their commitment to quality and deadlines on the various projects were implemented as promised with some surprise added value. Its been rewarding and a heap of fun working with Jaquie and her team and they are part of our family.

General Manager - Emirates Leisure Retail, Hospitality Franchise

Our retail training sessions have provided our staff with the tools to take their outlets forward, my staff have a new spring in their step and are motivated, engaged and working towards the strategic changes and goals we needed to make as a business. Our staff have learned: New customer service skills, market & retail trends, today’s customer expectations, working as a team in a more efficient way. We are already seeing change, we still have a long way to go but I feel now that we can fulfill the dream.

Retail Operations Coordinator - William Angliss, Education Institute

I could tell instantly that Jaquie knew, understood and lived by her ‘product’,and wasn’t an ‘off the shelf trainer’. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, Airports and Shopping Centres.

Retailer Coordination Manager
 - Brisbane Airport

Jaquie has impacted our business in various ways that have been invaluable and inspiring. Her operational expertise blended with her passion for people has delivered results that have been effective immediately. Jaquie and her team knew when and where to get information from the business with as little disruption to my working days as possible. Their commitment to quality and deadlines on the various projects were implemented as promised with some surprise added value. Its been rewarding and a heap of fun working with Jaquie and her team and they are part of our family.

General Manager - Emirates Leisure Retail, Hospitality Franchise

Our retail training sessions have provided our staff with the tools to take their outlets forward, my staff have a new spring in their step and are motivated, engaged and working towards the strategic changes and goals we needed to make as a business. Our staff have learned: New customer service skills, market & retail trends, today’s customer expectations, working as a team in a more efficient way. We are already seeing change, we still have a long way to go but I feel now that we can fulfill the dream.

Retail Operations Coordinator - William Angliss, Education Institute

I could tell instantly that Jaquie knew, understood and lived by her ‘product’,and wasn’t an ‘off the shelf trainer’. I appreciated that Jaquie asked a lot of questions about the retailers and our business to establish our needs and to address them. I felt Jaquie genuinely cared about delivering quality work that it would make a difference. The main benefit seen from the training program was how to motivate people, and I would recommend this training to other business operators, Airports and Shopping Centres.

Retailer Coordination Manager
 - Brisbane Airport

Jaquie lovingly serves:

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Featured in the press:

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Jaquie lovingly serves:

All Clients

Featured in the press:

All Media Features
Creating A Customer Service Mindset Book

Creating A Customer Service Mindset – Jaquie’s new book is out now. Read the first chapter for free.

• How to create ‘sticky’ customer service in your organisation

• A consistent quality service experience is the difference customers are looking for

• How conscious leaders drive customer service mindset change

If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than introducing better processes and procedures – and it works.  Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business.

Free First Chapter
Buy Now
Creating A Customer Service Mindset Book

Creating A Customer Service Mindset – Jaquie’s new book is out now. Read the first chapter for free.

• How to create ‘sticky’ customer service in your organisation

• A consistent quality service experience is the difference customers are looking for

• How conscious leaders drive customer service mindset change

If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than introducing better processes and procedures – and it works.  Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business.

Free First Chapter
Buy Now

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Find Jaquie on social.

How can Jaquie serve you?

Contact Now