Service Habits Book2020-03-01T19:01:50+11:00

Service Habits

Service Habits

Service Habits Book Cover
The 2nd Book In Jaquie’s Service Series

Small steps to strengthen the relationships with the people you serve.

“If you are a service professional, this book will become your new bible.

Rather than advocating massive organisation wide transformational effort (which rarely works), this books takes us through the 27 habits that will create a service mindset, and grow the organisation (and you personally).”
Peter Cook, CEO, Thought Leaders

Buy Now On Booktopia
Free First Chapter
Service Habits Book Cover
The 2nd Book In Jaquie’s Service Series

Small steps to strengthen the relationships with the people you serve.

“If you are a service professional, this book will become your new bible.

Rather than advocating massive organisation wide transformational effort (which rarely works), this books takes us through the 27 habits that will create a service mindset, and grow the organisation (and you personally).”
Peter Cook, CEO, Thought Leaders

Buy Now On Booktopia
Free First Chapter

We all want more connection, meaning and ease in our day-to-day lives – less drama and fewer obstacles. Employees want employers to serve them with excellent employee benefits, opportunities for growth, and a positive workplace that’s supportive of their wellbeing. Employers want great productivity and results from their service employees. Customers want businesses to serve them with urgency, genuine care and basic common sense, and to provide the solutions they’re looking for.

Service internally and externally in the 21st century is about building long-lasting relationships which have a greater long-term impact. So how do you transform an organisation’s service culture? It requires everyone to implement small steps for a period of time until they become second nature. This book uncovers the habits you can leverage to improve your effectiveness as a service professional.

Jaquie Scammell is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality. She has also worked with major airports, stadiums and events – from Wembley Stadium in the UK to the Australian Open Grand Slam in Melbourne. Jaquie has managed and advised workforces of all sizes, from small teams to staff of more than 9500, interacting with millions of fans on a daily basis. This is the second book in her ‘Service’ series.

We all want more connection, meaning and ease in our day-to-day lives – less drama and fewer obstacles. Employees want employers to serve them with excellent employee benefits, opportunities for growth, and a positive workplace that’s supportive of their wellbeing. Employers want great productivity and results from their service employees. Customers want businesses to serve them with urgency, genuine care and basic common sense, and to provide the solutions they’re looking for.

Service internally and externally in the 21st century is about building long-lasting relationships which have a greater long-term impact. So how do you transform an organisation’s service culture? It requires everyone to implement small steps for a period of time until they become second nature. This book uncovers the habits you can leverage to improve your effectiveness as a service professional.

Jaquie Scammell is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality. She has also worked with major airports, stadiums and events – from Wembley Stadium in the UK to the Australian Open Grand Slam in Melbourne. Jaquie has managed and advised workforces of all sizes, from small teams to staff of more than 9500, interacting with millions of fans on a daily basis. This is the second book in her ‘Service’ series.

Read the book? Start tracking your service habits.

The Service Habits Tracker

Tiny changes that expand into extraordinary results.

The goal of the tracker is that you are becoming aware of how well you are implementing these service habits by staying consistent over time.

Each month, choose a cluster of habits to focus on. Maybe your team is focusing on the same few habits for the month to support each other, in any case you don’t want to be trying to implement all 27 habits at once.

Free Download

Read the book? Start tracking your service habits.

The Service Habits Tracker

Tiny changes that expand into extraordinary results.

The goal of the tracker is that you are becoming aware of how well you are implementing these service habits by staying consistent over time.

Each month, choose a cluster of habits to focus on. Maybe your team is focusing on the same few habits for the month to support each other, in any case you don’t want to be trying to implement all 27 habits at once.

Free Download

A Winning Formula

July 7, 2020|

A few weeks ago, I was chatting with one of my mentors and expressing how unfamiliar life felt at the time: new routines, new pace and new ways of [...]

Praise For Better Service

June 23, 2020|

Last week I facilitated the final webinar in a 12 month Service Habits series. For the 90 leaders who dialed in, they felt it was one of the best [...]

Moving From Control To Following Up

June 9, 2020|

Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. You can’t control [...]

Sign up to receive fortnightly service insights.

A Winning Formula

July 7, 2020|

A few weeks ago, I was chatting with one of my mentors and expressing how unfamiliar life felt at the time: new routines, new pace and new ways of [...]

Praise For Better Service

June 23, 2020|

Last week I facilitated the final webinar in a 12 month Service Habits series. For the 90 leaders who dialed in, they felt it was one of the best [...]

Moving From Control To Following Up

June 9, 2020|

Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. You can’t control [...]

Sign up to receive fortnightly service insights.

Find Jaquie on social.

How can Jaquie serve you?

Contact Now

Find Jaquie on social.

How can Jaquie serve you?

Contact Now