Australia’s leading voice in the business of service.
Jaquie teaches a service mindset to leaders seeking growth in their organisation & themselves.
Here’s how Jaquie can help:
Programs For Business
Still seeing inconsistent service across your business? Looking for a plan that transforms your service and is lasting? Need tactics to focus on the customer during a phase of disruption, change and growth? You’re in the right place.
Retreats

Why go on a retreat? Unlike a holiday the difference is the intent behind it – one of personal growth.
A retreat provides a peaceful, learning environment for you to deep dive into your journey of self–discovery in a safe place, with likeminded people and a bucket load of love from Jaquie and her team.
Here’s how Jaquie can help:
Programs For Business
Still seeing inconsistent service across your business? Looking for a plan that transforms your service and is lasting? Need tactics to focus on the customer during a phase of disruption, change and growth? You’re in the right place.
Retreats

Why go on a retreat? Unlike a holiday, the difference is the intent behind it – one of personal growth.
A retreat provides a peaceful, learning environment for you to deep dive into your journey of self–discovery in a safe place, with like-minded people and a bucket load of love from Jaquie and her team.

2nd Edition Fully Revised And Updated
Service Habits: 21 Habits to Transform Your Service Culture
Audiobook and physical copies available in all good book stores.
Australia’s leading customer service expert Jaquie Scammell reveals the 21 key habits service leaders need to lead successful teams and relationships with the people they serve. Fully revised and updated for a post-COVID workforce, this is a practical handbook on human relations in a world that demands service like never before.

2nd Edition Fully Revised And Updated
Service Habits: 21 Habits to Transform Your Service Culture
Audiobook and physical copies available in all good book stores.
Australia’s leading customer service expert Jaquie Scammell reveals the 21 key habits service leaders need to lead successful teams and relationships with the people they serve. Fully revised and updated for a post-COVID workforce, this is a practical handbook on human relations in a world that demands service like never before.
Jaquie lovingly serves organisations across a variety of industries:
Jaquie lovingly serves organisations across a variety of industries:
Jaquie’s latest service insights.
A Winning Formula
A few weeks ago, I was chatting with one of my mentors and expressing how [...]
Jaquie’s latest service insights.
A Winning Formula
A few weeks ago, I was chatting with one of my mentors and expressing how [...]
Praise For Better Service
Last week I facilitated the final webinar in a 12 month Service Habits series. For [...]
Moving From Control To Following Up
Keeping up with the needs of employees and customers today is like keeping up with [...]