Inspiring The Human Connection Between Employee & Customer
The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.
In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.
Jaquie teaches the frontline to care consistently about their customers by cultivating a service mindset supported with practical tools.
Inspiring The Human Connection Between Employee & Customer
The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.
In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.
Jaquie teaches the frontline to care consistently about their customers by cultivating a service mindset supported with practical tools.
What Jaquie Does
Inspirational Conference Speaker
Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.
Some of the recent clients where Jaquie has delivered speaking:
Choose from one of Jaquie’s signature keynotes, or ask for customisation:
Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
What Jaquie Does
Inspirational Conference Speaker
Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.
Some of the recent clients where Jaquie has delivered speaking:
Choose from one of Jaquie’s signature keynotes, or ask for customisation:
Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
Training & Facilitation
Business Coaching & Mentoring
Now taking new clients for 2018 – Enquire Here
Author
Training & Facilitation
For businesses in need of strategy and action plans for gender diversity and community impact using Human Centred Design principles.
Business Coaching & Mentoring
Transforming cultures that are open – hearted, meaningful and inclusive.
Now taking new clients for 2018 – Enquire Here
Author
A Thought Leader, author of Creating a Customer Service Mindset and strategist for people, community and customer.
My New Book – Out Now
• How to create ‘sticky’ customer service in your organisation
• A consistent quality service experience is the difference customers are looking for
• How conscious leaders drive customer service mindset change
Purchase now via PayPal for AUD$29.95 (plus postage).
My New Book – Out Now
• How to create ‘sticky’ customer service in your organisation
• A consistent quality service experience is the difference customers are looking for
• How conscious leaders drive customer service mindset change
If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than introducing better processes and procedures – and it works. Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business.
Purchase now via PayPal for AUD$29.95 (plus postage).
Featured Programs
Featured Programs
Talent Acceleration Program
In-House Program
Consistency of service is rewarded by strong customer loyalty and is the most difficult aspect of service to achieve.
One Day Program
A critical skill for leaders who wish to create devoted employees and lifetime customers.
Talent Acceleration Program
In-House Program
Consistency of service is rewarded by strong customer loyalty and is the most difficult aspect of service to achieve.
One Day Program
A critical skill for leaders who wish to create devoted employees and lifetime customers.
Who Jaquie Works With
Who Jaquie Works With
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Latest Blog Post
The 3 non–negotiables that create a customer service mindset
Studies have shown that only 10% of corporate training is effective, which means 90% is not. That’s terrifying. Why? Because companies have not laid the proper groundwork to make the most out of what [...]
Latest Blog Posts
The 3 non–negotiables that create a customer service mindset
Studies have shown that only 10% of corporate training is effective, which means 90% is not. That’s terrifying. Why? Because companies have not laid the proper groundwork to make the most out of what [...]
The Case for Developing People in Service Roles
Here is a helping hand for those trying to have business cases and budgets approved for developing their service teams in the New Year. The scenario goes: Client: Jaquie, why should we bother developing [...]
Service is a Choice
I was standing, next in line, in a supermarket queue where two employees were having a great chat among themselves. They were warm, kind and displayed eye contact and open body language towards each [...]