Leading a customer service mindset to those seeking growth in their organisation & themselves.
Leading a customer service mindset to those seeking growth in their organisation & themselves.
Creating A Customer Service Mindset – Jaquie’s new book is out now. Read the first chapter for free.
• How to create ‘sticky’ customer service in your organisation
• A consistent quality service experience is the difference customers are looking for
• How conscious leaders drive customer service mindset change
Creating A Customer Service Mindset – Jaquie’s new book is out now. Read the first chapter for free.
• How to create ‘sticky’ customer service in your organisation
• A consistent quality service experience is the difference customers are looking for
• How conscious leaders drive customer service mindset change
Discover free content, tools and starter kits to meet your specific needs in creating a service mindset.
Serve Your Organisation.
Still seeing inconsistent service across your business? Looking for a plan that transforms your service and is lasting? Need tactics to focus on the customer during a phase of disruption, change and growth? You’re in the right place.
Serve Your Team.
Frustrated with the performance of your team? Need new ways of influencing and motivating the team to reach higher. Feeling the pressure of constantly needing to have a competitve advantage in the service industry? Seeking some greater self awareness to grow and develop as a leader in the era of technology and disruption? We get it. Click here for a suite of solutions.
Service Through Speaking.
Need a professional speaker who captures the room within seconds? Need some fresh perspectives and interactive ways of presenting people matters of the heart? Ready to bring a speaker to your conference that will get your audience to sit up right and pay attention to how they are showing up as leaders? Click here for Jaquie’s speaking pack.
Discover free content, tools and starter kits to meet your specific needs in creating a service mindset.
Serve Your Organisation.
Still seeing inconsistent service across your business? Looking for a plan that transforms your service and is lasting? Need tactics to focus on the customer during a phase of disruption, change and growth? You’re in the right place.
Serve Your Team.
Frustrated with the performance of your team? Need new ways of influencing and motivating the team to reach higher. Feeling the pressure of constantly needing to have a competitve advantage in the service industry? Seeking some greater self awareness to grow and develop as a leader in the era of technology and disruption? We get it. Click here for a suite of solutions.
Service Through Speaking.
Need a professional speaker who captures the room within seconds? Need some fresh perspectives and interactive ways of presenting people matters of the heart? Ready to bring a speaker to your conference that will get your audience to sit up right and pay attention to how they are showing up as leaders? Click here for Jaquie’s speaking pack.
Jaquie lovingly serves:
Featured in the press:
Jaquie lovingly serves:
Featured in the press:
Jaquie’s latest service insights – emailed weekly.
Self-Aware AI in 2062
Ellen Broad, an Australian data expert, recently shared with the folk on Triple J that [...]
Jaquie’s latest service insights – emailed weekly.
Self-Aware AI in 2062
Ellen Broad, an Australian data expert, recently shared with the folk on Triple J that [...]
Sorry, Not Before 10:00am
I’ve never been great at setting boundaries. Yet early last year, I began to notice [...]
Do You Have Kind People Working For You?
Traffic in Melbourne is getting worse, and often there are plenty of opportunities on my [...]
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A little about Jaquie.
Jaquie is a renowned Customer Relations expert that transforms cultures to ‘think customer’ by building socially intelligent workforces.
Whether it’s a tailored, year-long integrated advocacy program, or in-house workshops and public events; Jaquie knows the levers to pull to inspire your staff to better serve your customer.
Prior to following her own path, Jaquie has been fortunate enough to have had a diverse career with over 20 years of leadership experience in public, private and not for profit sectors. Starting within the McDonalds franchise system and expanding to major sports and entertainment venues such as; Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam.
A little about Jaquie.
Jaquie is a renowned Customer Relations expert that transforms cultures to ‘think customer’ by building socially intelligent workforces.
Whether it’s a tailored, year-long integrated advocacy program, or in-house workshops and public events; Jaquie knows the levers to pull to inspire your staff to better serve your customer.
Prior to following her own path, Jaquie has been fortunate enough to have had a diverse career with over 20 years of leadership experience in public, private and not for profit sectors. Starting within the McDonalds franchise system and expanding to major sports and entertainment venues such as; Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam.