Inspiring The Human Connection Between Employee & Customer
The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.
In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.
Jaquie teaches the frontline to care consistently about their customers by cultivating a service mindset supported with practical tools.
Inspiring The Human Connection Between Employee & Customer
The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.
In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.
Jaquie teaches the frontline to care consistently about their customers by cultivating a service mindset supported with practical tools.
What Jaquie Does
Inspirational Conference Speaker
Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.
Some of the recent clients where Jaquie has delivered speaking:
Choose from one of Jaquie’s signature keynotes, or ask for customisation:
Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
What Jaquie Does
Inspirational Conference Speaker
Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.
Some of the recent clients where Jaquie has delivered speaking:
Choose from one of Jaquie’s signature keynotes, or ask for customisation:
Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
Training & Facilitation
Business Coaching & Mentoring
Now taking new clients for 2018 – Enquire Here
Author
Training & Facilitation
For businesses in need of strategy and action plans for gender diversity and community impact using Human Centred Design principles.
Business Coaching & Mentoring
Transforming cultures that are open – hearted, meaningful and inclusive.
Now taking new clients for 2018 – Enquire Here
Author
A Thought Leader, author of Creating a Customer Service Mindset and strategist for people, community and customer.
My New Book – Out Now
• How to create ‘sticky’ customer service in your organisation
• A consistent quality service experience is the difference customers are looking for
• How conscious leaders drive customer service mindset change
Purchase now via PayPal for AUD$29.95 (plus postage).
My New Book – Out Now
• How to create ‘sticky’ customer service in your organisation
• A consistent quality service experience is the difference customers are looking for
• How conscious leaders drive customer service mindset change
If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than introducing better processes and procedures – and it works. Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business.
Purchase now via PayPal for AUD$29.95 (plus postage).
Featured Programs
Featured Programs
Talent Acceleration Program
In-House Program
Consistency of service is rewarded by strong customer loyalty and is the most difficult aspect of service to achieve.
One Day Program
A critical skill for leaders who wish to create devoted employees and lifetime customers.
Talent Acceleration Program
In-House Program
Consistency of service is rewarded by strong customer loyalty and is the most difficult aspect of service to achieve.
One Day Program
A critical skill for leaders who wish to create devoted employees and lifetime customers.
Who Jaquie Works With
Who Jaquie Works With
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Latest Blog Post
Create a Tidal Wave of Loyal Customers
I often do a Yoga class, during the week, in the trendy, heavily populated café area of South Melbourne. I have been going to the same Yoga studio for seven years, and I know [...]
Latest Blog Posts
Create a Tidal Wave of Loyal Customers
I often do a Yoga class, during the week, in the trendy, heavily populated café area of South Melbourne. I have been going to the same Yoga studio for seven years, and I know [...]
Service is an Exchange of Energy
Often, I will walk into a café, store or restaurant and walk back out again because the energy isn’t right. It’s hard to describe, but it’s real, and I know you can relate to [...]
It’s Not That We Don’t Know How to Serve … It’s That We Have Forgotten
What exactly are we teaching people when it comes to customer service? For many of us, we are training people in the things we learnt when we were five years old: kindness, care, and [...]