Home 2018-06-18T11:28:29+00:00

Inspiring The Human Connection Between Employee & Customer

The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.

In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.

Jaquie teaches the frontline to care consistently about their customers by cultivating a service mindset supported with practical tools.

Read More

Inspiring The Human Connection Between Employee & Customer

The businesses that survive the next 10 years will create a workforce of people who inspire their customers with a skill that no robot can replace; human connection.

In theory, organisations say they are ‘customer centric’ however in reality their operating systems & company procedures have forgotten the human inside their machines.

Jaquie teaches the frontline to care consistently about their customers by cultivating a service mindset supported with practical tools.

Read More

What Jaquie Does

Inspirational Conference Speaker

Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.

Some of the recent clients where Jaquie has delivered speaking:

Choose from one of Jaquie’s signature keynotes, or ask for customisation:

Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
View The Brochure

What Jaquie Does

Inspirational Conference Speaker

Would you like to inspire your leaders in your organisation and leverage your people’s performance to drive customer loyalty? Then maybe you should consider getting Jaquie to come and speak at your next event.

Some of the recent clients where Jaquie has delivered speaking:

Choose from one of Jaquie’s signature keynotes, or ask for customisation:

Fast & Meaningful Customer Service
Radical Humanisation of The Workplace
Social Intelligence Skills To 10x Your Customer Loyalty
How To Read Emotions
View The Brochure

Training & Facilitation

Featured Programs

Business Coaching & Mentoring

Now taking new clients for 2018 – Enquire Here

View The Brochure

Author

See Resources

Training & Facilitation

For businesses in need of strategy and action plans for gender diversity and community impact using Human Centred Design principles.

Featured Programs

Business Coaching & Mentoring

Transforming cultures that are open – hearted, meaningful and inclusive.

Now taking new clients for 2018 – Enquire Here

View The Brochure

Author

A Thought Leader, author of Gossip Mongers and strategist for people, community and customer.

See Resources

My New Book – Out Now

• How to create ‘sticky’ customer service in your organisation

• A consistent quality service experience is the difference customers are looking for

• How conscious leaders drive customer service mindset change

Purchase now via PayPal for AUD$29.95 (plus postage).




My New Book – Out Now

• How to create ‘sticky’ customer service in your organisation

• A consistent quality service experience is the difference customers are looking for

• How conscious leaders drive customer service mindset change

If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than introducing better processes and procedures – and it works.  Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business.

Purchase now via PayPal for AUD$29.95 (plus postage).




Featured Programs

Featured Programs

Talent Acceleration Program

The Kindred Executive is a dynamic and interactive program that supports you, for your best year ever! A talent acceleration program for high performers, done with the act of service in mind!
View Program
Register Interest

In-House Program

Consistency of service is rewarded by strong customer loyalty and is the most difficult aspect of service to achieve.

View Program

One Day Program

A critical skill for leaders who wish to create devoted employees and lifetime customers.

View Program

Talent Acceleration Program

The Kindred Executive is a dynamic and interactive program that supports you, for your best year ever! A talent acceleration program for high performers, done with the act of service in mind!
View Program
Register Interest

In-House Program

Consistency of service is rewarded by strong customer loyalty and is the most difficult aspect of service to achieve.

View Program

One Day Program

A critical skill for leaders who wish to create devoted employees and lifetime customers.

View Program

Who Jaquie Works With

See What They Say

Who Jaquie Works With

See What They Say

Sign up for the latest news, events, articles & more

Latest Blog Post

View Blog Archive

Latest Blog Posts

View Blog Archive

Ready To Talk?

Get In Touch