A few weeks ago, I was chatting with one of my mentors and expressing how unfamiliar life felt at the time: new routines, new pace and new ways of working when serving my customers. He reminded me that my ‘winning formula’ has been interrupted. He meant that what I previously defined as ‘winning’, and [...]

Last week I facilitated the final webinar in a 12 month Service Habits series. For the 90 leaders who dialed in, they felt it was one of the best sessions they had experienced.  The theme of the webinar was Praise. Multiple employees had nominated people across the business who had demonstrated the Service Habits [...]

Keeping up with the needs of employees and customers today is like keeping up with a changing weather system – it can turn at any moment. You can’t control other people’s reactions, and it's unrealistic to think that you are in complete control of a situation that involves another human being. You may see [...]

Last weekend I had a contrasting service experience in the same store. It was my first time out in a retail store in several months, you can imagine I was quite excited and up for an exchange of some good vibes from anyone really.  Shop assistant number 1, ignored me until I came to [...]

If you are serious about taking your service to people in your community and society at large as an extraordinary leader, then I reckon you need to deeply think about how you consider implementing the following 3 focus areas in your business and teams; 1. Support the people that work for you like family [...]

We have all been through some incredible changes these past couple of months and for many businesses they are doing their best to survive and meet the demands of their new economic reality. Regardless, when you are doing business in a society that is chaotic, confused and devastated, there is also a new service [...]

Embedding a new meditation habit. Come meditate with me and create a new, long-lasting meditation habit. A FREE guided audio course: 10 minutes a day direct to your inbox for 66 days Start Your Journey Why Meditate? Embedding a new meditation habit. Come meditate with me and [...]